AI Transcription Service Terms & Conditions

1. AI Transcription Service Description

Brass Scripts provides professional AI-powered audio transcription services through our web platform. Our transcription service converts your audio files into accurate text transcripts with automatic speaker identification, delivered in multiple formats (TXT, SRT, VTT, JSON). We specialize in fast, accurate audio to text conversion for transcription jobs of all sizes.

2. 100% Satisfaction Guarantee

We stand behind our transcription service with a 100% satisfaction guarantee. If you are not completely satisfied with your audio to text transcription for any reason, even after delivery, we will provide a full refund with no questions asked. Simply contact our support team within 30 days of your transcription job completion.

Anti-Abuse Policy: This guarantee is intended for legitimate quality concerns. We reserve the right to refuse future service to customers who repeatedly request refunds after downloading and using transcripts, or who demonstrate a pattern of abuse. Multiple refund requests may result in account restrictions or service denial at our discretion.

3. Privacy & Data Protection

Data Controller & Contact

Copper Sun Content and Creative, LLC is the data controller for any processing activities conducted through this service. For privacy-related inquiries, data subject requests, or concerns about your data processing, contact us at: our support team

Legal Basis for Processing (GDPR Article 6)

Our legal basis for processing your uploaded audio content is legitimate interest (Article 6(1)(f)) in providing transcription services you have requested, and contract performance (Article 6(1)(b)) to fulfill the transcription service you have purchased. Rate limiting and abuse prevention are handled by Vercel's edge infrastructure under their data processing terms, not by our direct systems. Processing is limited to the specific purposes of generating accurate transcripts and maintaining service integrity.

Data We Process

We process only the audio content you voluntarily upload for transcription services. We do not collect, store, or process traditional personal information such as names, email addresses, phone numbers, or account details. You can use our service completely anonymously. However, your uploaded audio files may contain personal data such as voices, names, conversations, or other identifying information - you retain full responsibility and control over this content.

Technical Data Collection

We collect minimal technical information necessary for service operation: uploaded file metadata (size, duration, format), processing status, and temporary session identifiers. We do not collect or store IP addresses directly - rate limiting and abuse prevention are handled by Vercel's edge infrastructure which processes IP addresses transiently at the network level without storage in our systems. We do not use cookies for tracking, do not create user profiles, and do not track browsing behavior across sessions.

International Data Transfers

Your audio files may be processed on cloud infrastructure located in various regions to ensure optimal performance and availability. All international transfers comply with applicable data protection laws including GDPR Article 44-49. Processing infrastructure maintains appropriate security safeguards regardless of location.

Automatic File Deletion & Data Retention

We implement privacy-by-design through automatic data deletion:

• Audio files (your uploaded recordings) are permanently deleted after 24 hours
• Transcript files (generated text output) are permanently deleted after 48 hours
• Technical metadata is deleted within 72 hours
• Payment records are retained by our processor (LemonSqueezy) per their retention policy

This deletion is automatic, irreversible, and ensures compliance with data minimization principles. We recommend downloading your transcripts promptly after completion.

Your Rights Under Privacy Laws

Under GDPR, CCPA, and similar privacy laws, you have the following rights regarding your data:

• Access: Request information about processing of your uploaded content
• Rectification: Request correction of inaccurate transcription data (through re-processing)
• Erasure: Request immediate deletion of your files (before automatic deletion periods)
• Data Portability: Download your transcript files in standard formats (TXT, SRT, VTT, JSON)
• Objection: Object to processing (though this may prevent service completion)
• Withdraw Consent: Stop processing at any time (files will be immediately deleted)

To exercise these rights, contact our support team. Most requests can be fulfilled immediately due to our minimal data collection approach.

Third-Party Processors

We use the following third-party processors under appropriate data processing agreements:

• LemonSqueezy: Payment processing (GDPR compliant, does not access your audio files)
• Cloud Infrastructure Providers: Secure file storage and AI processing (under data processing agreements)
• Sentry: Error monitoring (no audio content transmitted, anonymized technical data only)

Legal Compliance & Law Enforcement

We may be required to comply with valid legal requests, court orders, subpoenas, or law enforcement demands as required by applicable law. In such cases, we may be legally obligated to preserve, access, or disclose your uploaded content and related data, even if it would otherwise be automatically deleted. We will only comply with legally valid requests and will make reasonable efforts to notify users when legally permitted to do so.

Data Breach Notification

In the unlikely event of a data breach affecting your uploaded content, we will notify affected users within 72 hours via email (if provided) or through our website, and will notify relevant data protection authorities as required by law. Our automatic deletion schedule significantly limits exposure windows for any potential security incidents.

4. File Security

Your audio files are protected during upload, processing, and storage with industry-standard encryption. Files are stored on secure cloud infrastructure with restricted access. Only our automated processing systems access your files, and no human personnel review your content unless explicitly requested for customer support purposes.

5. Payment Processing

All payment processing is handled securely by LemonSqueezy, our third-party payment processor. We do not store, process, or have access to your payment information, credit card details, or billing information. LemonSqueezy maintains PCI DSS compliance and handles all financial data according to industry security standards.

6. Service Limitations

File Requirements

• Maximum file size: 250MB
• Maximum duration: 2 hours
• Supported formats: MP3, MP4, M4A, WAV, OGG, FLAC, WebM, MPEG, MPGA
• Audio/video quality affects transcription accuracy

Accuracy Expectations

While we strive for high accuracy (typically 95%+ for clear audio), transcription quality depends on factors including audio quality, speaker clarity, background noise, accents, and technical terminology. Our preview feature allows you to assess quality before payment.

Multilingual Language Detection

Our AI transcription service uses Whisper large-v3 model which has been trained to detect and transcribe 99 languages automatically. However, we make no guarantees about transcription accuracy, language detection accuracy, or successful processing for any specific language.

Languages that may be detected include: English, Spanish, French, German, Italian, Portuguese, Chinese (Mandarin), Japanese, Korean, Russian, Arabic, Hindi, Dutch, Swedish, Danish, Norwegian, Finnish, Polish, Turkish, Greek, Hebrew, Thai, Vietnamese, Indonesian, Malay, Filipino, Ukrainian, Czech, Hungarian, Romanian, Bulgarian, Croatian, Slovak, Slovenian, Estonian, Latvian, Lithuanian, Maltese, Irish, Welsh, Scottish Gaelic, Basque, Catalan, Galician, Icelandic, Luxembourgish, Afrikaans, Albanian, Amharic, Armenian, Azerbaijani, Belarusian, Bengali, Bosnian, Burmese, Cantonese, Esperanto, Faroese, Georgian, Gujarati, Haitian Creole, Hausa, Hawaiian, Javanese, Kannada, Kazakh, Khmer, Lao, Latin, Macedonian, Malagasy, Malayalam, Marathi, Mongolian, Nepali, Occitan, Pashto, Persian, Punjabi, Sanskrit, Serbian, Shona, Sindhi, Sinhala, Somali, Sundanese, Swahili, Tajik, Tamil, Tatar, Telugu, Tibetan, Turkmen, Urdu, Uzbek, Yiddish, Yoruba, and others.

Important Disclaimers:

• Language detection is automatic but not guaranteed to be accurate
• Transcription quality varies significantly by language, with English typically having highest accuracy
• Less common languages may have lower accuracy rates or may not be detected correctly
• Mixed-language audio may result in inconsistent or inaccurate transcription
• Regional dialects, accents, and colloquialisms may affect both detection and transcription quality
• We do not guarantee successful processing of any specific language or dialect
• Our 100% satisfaction guarantee applies regardless of language - if you're not satisfied, you'll receive a full refund

7. Content Responsibility & Prohibited Use

Your Content Responsibility

You are solely responsible for all content you upload to our service. By using our transcription service, you acknowledge and agree that:

• You have the legal right to possess, upload, and transcribe all audio/video content you submit
• You have obtained all necessary permissions, consents, and releases from any individuals whose voices appear in your recordings
• Your content does not violate any laws, regulations, or third-party rights
• You understand that our service processes content automatically without human review or content filtering

Privacy & Confidentiality Warning

Prohibited Content Types

You may not upload content that:

• Is illegal in your jurisdiction or ours
• Violates copyright, trademark, or other intellectual property rights
• Contains hate speech, harassment, or threats
• Violates privacy rights of individuals who have not consented to recording
• Contains confidential information belonging to third parties
• Involves minors without proper parental consent
• Is defamatory, fraudulent, or misleading
• Could compromise national security or public safety

Service Limitations & Disclaimers

We are a transcription service only. We do not:

• Review, monitor, or filter content before, during, or after processing
• Take responsibility for the legality, accuracy, or appropriateness of your content
• Provide legal advice about recording consent or privacy laws
• Guarantee compliance with any specific industry regulations (HIPAA, attorney-client privilege, etc.)
• Assume liability for any consequences resulting from your use of transcribed content

Legal Compliance

Recording and transcription laws vary by jurisdiction. Before uploading content, ensure you comply with:

• Local recording consent laws (one-party vs. two-party consent requirements)
• Privacy regulations in your jurisdiction
• Industry-specific compliance requirements
• Employment or contractual obligations regarding confidentiality
• International data transfer restrictions if applicable

Enforcement & Termination

We reserve the right to refuse service, terminate processing, or delete content that we reasonably believe violates these terms, even without prior notice. However, due to our automated processing approach,you should not rely on us to detect or prevent prohibited content - this responsibility remains entirely with you.

8. Transcription Service Pricing & Billing

Our transcription service uses a simple tiered pricing structure: Audio files 1-15 minutes cost $2.25 flat rate. Audio files 16+ minutes cost $0.15 per minute for the total duration. The final cost for your transcription job is calculated based on the actual duration of your audio file as detected by our system. You can review the exact cost after processing completes and before payment for your audio to text conversion.

9. Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted service. Maintenance, technical issues, or high demand may occasionally affect service availability. If processing fails due to system issues, you will not be charged.

10. Limitation of Liability

Our liability is limited to the amount you paid for the specific transcription service. We are not liable for any indirect, incidental, or consequential damages. Given our 100% satisfaction guarantee, you can always request a full refund if our service doesn't meet your needs.

11. Changes to Terms

We may update these terms occasionally to reflect service improvements or legal requirements. Continued use of our service after changes constitutes acceptance of the updated terms. We will post the effective date at the top of this page.

12. Contact Information

For questions about these terms, our service, or to request a refund under our satisfaction guarantee, please contact us at:
Email: Click to reveal email address

13. Governing Law

These terms are governed by the laws of the jurisdiction where Brass Scripts operates. Any disputes will be resolved through binding arbitration or in the appropriate courts of that jurisdiction.